Release Notes

10.5.0

March 5th, 2026

Release Notes:

Introduced Proactive Engagement feature which lets you reach out to your players by sending Push/In app Notifications on their mobile devices and engage in various ways including starting conversations.
- For integration details, please refer Proactive Engagement
- Please note that the SDK does not ask for posting notifications permission for client application. For Proactive Engagement, you need to ask for these permissions for your application. Please refer Notifications for iOS and POST_NOTIFICATION for android.

iOS

Deprecated old Outbound Support with introduction of Proactive Engagement.
Added support for iOS 26 and iPadOS 26.
Stopped technical support for iOS 14 and below. SDK will remain compile-able on these versions, but functionality might be broken.
Updated to Xcode 16 for SDK compilation.
Existing pauseDisplayOfInAppNotification API now supports pausing of Proactive Engagement in-app notifications.
Added support to provide unread message count delegate callback when a message is received even via internal polling. This helps in better tracking of unread messages by the client application.
- Previously this callback was only invoked in response to client app call for requestUnreadMessageCount:
Removed close button from In-App notification for issue messages and they can now be swiped to dismiss.
Introduced new APIs to handle push notifications better for the SDK. Please refer Notifications page.
Some SDK APIs have been deprecated. For a full list of deprecated APIs and their replacements, refer SDK X 10.5.0 Migration guide.
Some deprecated SDK APIs have been removed. For a full list of removed APIs and their replacements, refer SDK X 10.5.0 Migration guide.

Android

Added support for Android 16.
SDK now compiles with API level 36, i.e compileSdk 36.
Deprecated old Outbound Support with introduction of Proactive Engagement.
Added new API to pause in-app notifications. This will pause/unpause in-app notifications for Proactive Engagement notifications. Please refer pauseDisplayOfInAppNotification here for details.
Added support to provide unread message count delegate callback when a message is received even via push notifications or internal polling. This would help in better tracking of unread messages by the client application.
- Previously this callback was only invoked in response to client app call for requestUnreadMessageCount API.
End of technical support for bugs reported on Android 7 and below, although SDK will be compatible and no functionality is affected.
We have started adopting some Java 8 features in the SDK. If you run into any Java 8 related build or runtime failures then please refer to this guide from Android
- We currently use Lambda Expressions only.

August 15th, 2025

March 26, 2025

Added support for User Hub (User Identity & Profiles) and related user data collection APIs.
- For more details on user identities, refer User Identities page.
- For more details on user data collection, refer Tracking page.

iOS

Added support for iOS 18 and iPadOS 18.
Updated SDK logging to use OSLog framework instead of NSLog.
Error logs from SDK will always be printed on console.
SDK privacy manifest no longer includes user ID and email declarations. Apps using these fields need to declare it in their own manifest files.
Fixed a bug where some traces of bitcode were present in SDK framework, causing issues when uploading the app to App Store Connect.
Included debug symbols for Helpshift Framework, i.e HelpshiftX.framework.dSYM, in the package.
Fixed a bug where interacting with any webchat-related notification from the stack failed to clear rest of the notifications.
Attachment(Image/Video) upload will not be supported below iOS 14.

Android

Added support for Android 15.
SDK now compiles with API level 35, i.e compileSdk 35.
The SDK artefact is now compiled with Java 8.
minSDKVersion is now updated to 19. Refer OS support policy for more details.
Fixed an edge case bug where message count was incorrect when login and unread message count APIs were invoked in quick succession.
Error logs from SDK will always get logged on logcat.
Debug build for debug logs is not required any more, only enableLogging flag needs to be set to true.
Webviews will now load with enhanced security flag MIXED_CONTENT_NEVER_ALLOW.

February 12, 2024

Release Notes

Added support for Android 14.
SDK X now supports only Android 7, i.e API Level 24, and above. SDK will be non-operational when your app is installed on a device below Android 7 Nougat.
Moved to AndroidX Support libraries. SDK X will not compile with legacy Android Support libraries anymore.
Added support for sending multiple attachments in conversations (Support for multiple attachment in bot upload step will be added in Q1`24).
Added a new API to fetch SDK X version. For more details, refer here.
Added a new API to close active SDK session. For more details, refer here.
Added a new delegate event agentMessageReceived when agent sends a message. For more details, refer here.
HelpshiftCocos2dx::login() API now returns a boolean indicating whether login was successful or not. This change is in existing API to introduce mandatory validations for login parameters and hence this might affect existing code compilation. For more details, refer here.
Added support for attachments in Smart FAQs.
Removed bitcode support from SDK X framework. SDK X now ships in non-bitcode variant only.
Fixed a bug where presentFullScreenOniPad config was not being honored on opening SDK screen via notification click.
Fixed crash on selecting unsupported attachments using file picker.

July 24, 2023

Release Notes

Launched next-generation SDK X Cocos2dx plugin which has a lower size foot-print and requires minimal SDK upgrades to adopt new features and bug fixes.
To start using SDK X Cocos2dx plugin, please refer the guide here.